Vision: Achieve excellence in hospitality through professionalism, efficiency, value for money, and customer-focused service.

The Management of Nagaland Hotels Limited is vested with a Board of Directors notified by the holding Company, NIDC from time to time. The State Government appoints the Chairman of the Board of Directors.

• Conference & Banqueting Facilities – Offering event spaces for corporate meetings, conferences, seminars, weddings, and social gatherings with professional catering and hospitality services.
• Dining & Catering Services – Operating in-house restaurants serving a range of local, Indian, and international cuisine, along with catering services for events and private functions.
• Corporate & Government Discounts – Extending special discounts of 25% to State Government employees and 10% to corporate clients, making accommodation and hospitality services more accessible.
• Travel Assistance & Concierge Services – Assisting guests with travel arrangements, transport bookings, and local sightseeing recommendations to enhance their experience.
• Room Service & Housekeeping – Ensuring high standards of cleanliness, hygiene, and comfort with efficient housekeeping and room service operations.
• Business Support Services – Providing essential business amenities such as Wi-Fi connectivity, printing, fax, and meeting facilities for corporate travellers.
• Guest Relations & Customer Care – Offering personalised services to ensure guest satisfaction and address any requirements during their stay.